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Client FAQs

Why would I want a live-in carer?

Some people like live-in carers because it means they can stay at home. It’s that simple. If the choice is between your home or a care home, live-in care is the answer.

Is live-in care very expensive?

Live-in care is not as expensive as moving into a care home or other residential facility. It is more expensive than a part time carer but it does mean that you get to stay at home and live your life in your surroundings!

I don’t think I’d like sharing my life with a stranger

Maybe not, but you won’t be! Your carer will simply be there for you. She (or he!) will live in your house, make your meals, help you around, take you shopping or whatever else you want to do. Then they will either go back to their own part of the house or sit with you to chat. It is your choice.

What if I don’t get on with my carer?

We work hard to match you with a carer we think you’ll like and whose company you will enjoy but if it doesn’t work out we will keep trying until you find your perfect carer. We have carers from all parts of the world and one of our clients wanted a carer fluent in a specific language so that she could continue to converse in a ‘foreign’ language. We were pleased to be able to accommodate this request.

Will my carer be a man or a woman?

We have both available and you are welcome to choose what best suits your needs!

Could my carer come on holiday with me?

Yes, very possibly. We have several clients who do take carers away with them.

Surely my carer needs a break during the day?

Your carer will be allocated two hours off each day. During this time you can either have another carer sent to you by us or a relative or friend can be with you. 

How do I access Abicare live-in care?

Call us on 0345 241 0198 and speak to one of our specialist care managers or complete the online form and one of our care managers will phone you back when it is convenient for you. The care manager for your area will visit you in your own home, at a time that suits you and will carry out a free care assessment. We will discuss your carer requirements and match you with an experienced live-in carer- creating a care plan that is person-centered for you.

How much does it cost?

Prices start from £994 per week but this may vary depending upon the type of package you require.

How do I pay for my care?

We have a whole section on how to pay for your care, please visit the paying for care section of our website.Find out more

Where does Abicare provide live-in care?

We provide live-in care nationwide throughout the UK.

Do you provide Dementia care?

Yes, our live-in carers are specially trained to provide support to dementia care clients

What should I do in an emergency situation?

If it is a medical emergency, then dial 999 or 111. The live-in carer is fully trained in emergency protocols and guidance is given in the carers and client handbook. Guidance is also is given in the carer handbook regarding other emergencies – power cuts, water leaks etc

Will my carer help with household chores?

Yes, your carer will support you with any household chores that need doing.

What other services do you provide?

We provide a number of services including home care, night care, respite/holiday cover, sits and outings and ongoing specialist care. For further information please visit the care services section of our website.Find out more

Why should I choose Abicare for my live-in care?

Because we are the best! Fully checked and vetted, CQC & CIW rated and with good testimonials from our satisfied clients, we are proud of the service we offer. Please feel free to try our services with no long-term commitment, all we need is 1 week notice of cancellation.

Carer FAQs

Are you still recruiting Live-in carers during Covid-19?

Live-in care is a popular choice for clients, as it allows them to stay in the safety of their own home. Therefore we definitely need live-in carers for our clients, since it is a safer and more popular choice than going into a care home at this current time. Your safety is paramount also, therefore we carry out the recruitment process via phone and also video link. You will also start your training using our online training platform. All our offices/training centres are Covid-safe.

Does the role of a live-in carer require that I live with the client?

Yes, as a live-in carer you will live in the client’s home and be on hand 24/7. However, we are flexible regarding working patterns. We have to consider the needs of the client -the carer may require more frequent breaks the higher dependency of the care package. We try to match carers and clients so we achieve continuity for our clients and carers can get to know their clients desired outcomes well. Carers are required to deliver a person centred service.

What does a typical day look like as a live-in client?

As a live-in carer you will provide person-centred care to your client including personal care and all aspects of daily living -preparing meals, cooking, cleaning, washing, ironing, laundry etc You will provide companionship to the client and escort to GP appointments and shopping trips. Some of our clients enjoy visiting garden centres, so every day can be different!

Will I have my own room?

Yes, you will be given your own room- it is part of the agreement with the client that a live-in carer will be given their own room. Before you are placed with a client, the Care Service Manager will visit the property to assess that it is suitable.

Do I have to buy my own food?

The client is responsible for funding 3 meals a day, one being a hot meal. We try to encourage you to plan the menus with the client and thus cook and eat together. You are expected to buy your own extra snacks and treats etc

What breaks will I get during my live-in placement?

As an Abicare live-in carer, you will receive a 2-hour break per day (14 hours over the week), and we will provide carer relief during this time. You can use this time to go shopping, to the cinema, to go for a walk, etc. It’s your time. Alternatively, you can arrange to take a 4-hour break every other day, if this is suitable for the client and their family.

What breaks will I get between live-in placements?

Live-in placements are flexible and built around the needs of the client. We ask that for our long term packages that you commit to working at least 3 to 4 weeks, as it is important for continuity of care to the client. This enables you to build up a relationship with the client. We also have short-term placements and respite packages that can last up to 2 weeks. Let us know what kind of placement you prefer – short or long term.

Where are your clients based?

Our clients are based throughout the South of England (Dorset, Hampshire, Sussex, Berkshire, Wiltshire, Oxfordshire) and South Wales but we are rapidly expanding our client base throughout the UK. At Abicare we look to match you with an ongoing client based on your skills and experience and the client’s needs, likes, and dislikes, rather than on location so that we can ensure that you’re the right match for your client.

Am I employed by the client?

You will be employed directly by Abicare. We manage all of our carers and clients, and you will have the support of your allocated Care Service Manager. However, we do also have an option for carers to be self-employed. Please call us if you are interested.

Do you carry out risk assessments and prepare care plans for your clients?

Yes, the Care Development Manager or a trained member of the Live-in team will visit the client and do a risk assessment- all the relevant paperwork will be left at the client’s house, ready for you to read through when you go to the client’s home. The Care Development Manager or trained live-in member will go and visit you and the client within the first 48 hours to see how you’re getting on, and they will conduct a full care plan and another risk assessment. We wait for 48 hours to allow you and your client to get to know each other. The CDM only does the initial assessment and The Community Service Manager will go and do the Care Plan after 48 hours.

Will there be someone to contact in an emergency?

Yes, your live-in package is continually managed by your Care Service Manager who is available during the week and we also have our usual office hours Monday-Sunday 9 am-5 pm. (There is also an on-call managed by the Service Team For any emergencies). There is also a Live-in carer resource pack/manual in the client’s home for you to refer to – it includes all our policies and procedures and contact information.

How much will I get paid?

The live-in carer salary ranges from £525 to £639 per week (before Tax & National Insurance deductions). The salary varies, based on the complexity of the client’s needs.

Will I get paid on a monthly or weekly basis?

Most of our live-in carers are paid on a 4 weekly basis, however, you may request to be paid on a weekly basis. As we employ you directly, rather than you being paid by the family, we take care of your tax and national insurance paperwork. As a direct employee of Abicare, you are also entitled to statutory sick pay, accruing annual holiday entitlement and a pension scheme.All our carers are eligible to apply for a Blue Light Card – card offers discounts on shopping and entertainment in shops, cinemas, restaurants, and online.

Do I have to pay Tax and National Insurance?

Yes, if you opt for an employed role then Abicare will deduct these automatically from your pay each month. However, if you would like to be self-employed you would be responsible for your own tax and National insurance- please contact us if you think you would be interested in this option. We are able to offer help and guidance with this, should you wish to be self-employed.

How do I apply for a National Insurance Number?

You will need to apply for a National Insurance Number once you are placed with a client. You should then look to make an appointment at the Job Centre closest to where your client lives.

What should I do if I don’t have a UK bank account?

We can only pay into a UK bank account. If you wish to open a UK account then find out from the bank you have chosen what they require, we would be able to support you with this. We find that once you have an employment contract in the UK, this can often help.

Do I need to be able to drive?

It is definitely not a requirement but it helps if you can drive as it means you can get out and about with your client if their condition allows it. If you are a driver and the client has specifically requested a driver, you are able to receive a higher weekly rate. If the client still has a car, we often suggest that you are added to the family’s insurance policy. Please note that you will need a full UK driving licence.

What pre-employment checks do you need to carry out?

Reference – All offers of employment are subject to us carrying out checks on your background and character. Before you can attend our training we will need to contact your 2 most recent employers for a reference. Your recruiter will ask you to complete a form giving the contact details of 4 people we can contact for your references. It is important that you complete this as soon as possible so that we have plenty of time to contact your references. Any delay in us hearing back from your references will mean a delay in your training and your employment with us.

Right to Work – All applicants need to provide their passport details and visa details. You will be asked to show us your passport and visa when interviewed either in person or through video call.

DBS – We will need to carry out an enhanced police check (DBS) in the UK. This is a requirement for anybody working with vulnerable adults in the UK. We will apply for this as soon as possible, but please be aware that the processing time for this check can be anything from 1 week – 1 month. If you are on the DBS Update service, then you can send us your certificate number. We will still need to see your original DBS certificate.

What impact will Brexit have on me working in the UK?

We ask that all EU nationals living and working in the UK follow the government’s advice: Apply to the EU Settlement Scheme

I live overseas, where will the interview be held?

A member of our recruitment team will be able to carry out the formal interview either via Skype, Hangout, Facetime or WhatsApp.

What should I bring to training?

– Passport / ID card
– Visa (if applicable)
– 2 proofs of address dated within the last 3 months
– Driving licence (if you have one)
– Overseas police clearance
– Any nationally recognised UK training certificates
– Proof of National Insurance (if you have one)

What expenses will I incur during training?

We will pay up to £225 for your accommodation and travel. Lunch will be provided so you just need to pay for your breakfast and evening meal.

Do I get paid for training?

Abicare pays all our trainees the NMW for their 3-day classroom induction training – approximately £200.

What happens after training?

Once you have completed and passed your initial training we will match you with a client based on your capabilities, interests, and hobbies.

Who is responsible for paying and booking my flight?

You will need to book your own flights. You should aim to book flights at least 4 weeks in advance to keep costs to a minimum. We will reimburse you for your travel expenses from the airport to the client or training centre.

What happens if I book my flight in advance and my client no longer needs care?

We have new packages starting weekly, so we will be able to place you with an alternative client, even if only on a short term basis, until a long term package is available.