FAQs

How is my rota worked out and what if I can’t commit to my shifts? 

Firstly you would have an appointment with a Community Team Manager/Supervisor or a Roster Clerk depending on the office. You would be able to discuss at this point your availability and see a 2 week plan of how this would work. Ideally most offices would like you to be available to work every other weekend as per your agreed availability. Some offices try to take on weekend carers to boost the numbers available for work.

Should your availability change due to a change in circumstances, please make another appointment and re-discuss. Most offices will require 21 days notice to accommodate your request as best they can.

How do I get paid and how is my rate calculated?

You will get paid 4 weekly, which means you get 13 pays a year not 12! We pay you based on your contact time in the care call, plus we pay for your travel time between calls, plus we pay for your mileage. Your pay gets paid in two tranches, your contact time on a Wednesday and then your expenses the following Friday or Monday. Staff say they like receiving their money in two amounts as it helps manage their bills and spending money.

Some important facts about your rates are:

You receive a rate for your contact time and a rate for your travel time. These are detailed on your payslip and are worked out from your “clockings” which are recorded using the Abicare App. The app is given to you when you join us. The travel time is worked out from our system as the time it takes to travel from call to call. You will also get your mileage which is paid as pence per mile for the miles between the calls you have done.

How much holiday pay will I get paid?

It depends on your contract. Hourly paid carers – we base your holiday pay on the average of your last 12 weeks wages (in which you were paid). Salaried staff are paid according to their contractual salary. The company holiday year runs from the 1st April – 31st March and most employees will be entitled to 28 days holiday per year, which is inclusive of 8 bank/public holidays.

If I have just started with Abicare, can I take two weeks holiday?

We use an accrual system to work out an employee’s leave during the first year of the job. Under this system, an employee gets one twelfth of their leave in each month. So by the third month they’d be entitled to a quarter of their total leave, eg 7 days out of 28 for a 5-day week.

 

What opportunities are there for career progression if I am an experienced carer?

We have a wide range of opportunities for staff who join us. We have carers who are now: Area managers, Recruiters, Compliance Officers, Trainers, Contracts Officers, Team Supervisors and Registered Managers. We find staff who stay with us find a career path that suits them and we try to assist where we can. We encourage staff to take every opportunity there is to participate in training opportunities as we believe in personal development for everyone who joins us.

What if I’ve never been a carer before, how do I know what to expect?

As an Abicare care worker you will receive comprehensive induction training to equip you with the skills you need to deliver personal care in the community. To ensure you are confident with the training you receive, you will also do 20 hours of shadowing with an experienced shadowing champion. They will show you the ropes and provide you with hands on experience so you have no need to worry. Once you’ve discovered caring is for you, the job is extremely rewarding. We have a team of community team supervisors who will support you in the community and help you to achieve your development goals.

If something goes wrong on a care call, who can I contact/what’s the procedure?

If you need help whilst you are on a care call, you would notify your supervisor or managers who will guide you through the procedure step by step. You will always have back up and support to ensure that you are confident to deal with any situation that may arise.

Who will I be working with if I am a Dom carer?

Domiciliary care is provided to people who wish to remain in their own homes yet may need help. This can cover additional support with household tasks, personal care or any other activity that allows them to maintain their independence and quality of life. Anyone at any stage of life could require domiciliary care including those with learning disabilities, mental health problems, sensory impairment or physical disabilities.

Who will I be working with if I am a Live-in carer or a Personal Assistant?

You would be looking after the client in their own home. As a live-in carer / personal assistant you may be working with a member of the family, another live-in carer or for short periods of time with Home carers who assist at certain times of the day.