Service Outline for Home Care Workers.

Role: To care for service users in their own home in a way which respects their dignity and promotes independence.

1. General Responsibilities

Provide assistance with activities of daily living.

Carry out services as specified in the client’s Planned Care Schedule and adhere to any timetables that have been agreed for each client.

Give a high standard of personal care and understanding at all times.

Observe the needs of the client and ensure they are being met at all times.  Where needs change or become more complex report these to your Homecare Co-ordinator or Manager.

Liaise with relevant caring personnel such as GPs and the District Nurse if this is a necessary part of the required care.

Deal with service users and their families with courtesy at all times.

2. Care Duties

Typical daily duties will include:

  • Assisting the Services User with transfer e.g. bed to chair and transferring the Service User with suitable equipment identified following an assessment.
  • Helping with washing, bathing and grooming, including washing the person and dealing with laundry as a result of incontinence in a suitable and safe manner.
  • Dressing and undressing.
  • Fitting callipers and surgical aids.
  • Assisting Service User in changing catheter and colostomy bags.
  • Assisting Service User with the use of the toilet.
  • Contributing to rehabilitation or teaching programmes prescribed by professionals.
  • Assisting with eating and drinking.
  • Foot care and hand care (grooming).
  • Preparing light meals if required.
  • Tidying and light cleaning as required.
  • Maintaining daily care sheets held in the client’s home.
  • Helping in the promotion of mental/physical activity of service users through talking to them, taking them out and sharing leisure activities such as reading, playing cards or partaking of hobbies and recreation with them.
  • Practical Services.
  • Pension collecting, bill paying and banking money on Services User’s instruction.
  • Emptying and cleaning commode and chemical toilet.
  • Specific cleaning needed for health and safety reasons.
  • General tidying.
  • Washing up for the Service User.
  • Fire lighting and managing solid fuel.
  • Managing central and other heating systems.
  • Dealing with household and personal refuse.
  • Coping with pets and associated cleaning, but not walking the dog.
  • Laundry in a suitable and safe manner.
  • Shopping (for groceries, food, provisions etc) and posting letters.
  • Assist with reading mail (at Service User request), letter writing, and phone calls.
  • Management of food stores/fridges etc.
  • Preparation of light snacks and drinks.
  • Social and Emotional Support.
  • Mobility and transport.
  • Escort service such as hospital visit.
  • Company, conversation, listening.
  • Encouragement, motivation, confidence building.
  • Religious and cultural activities.
  • Assist with democratic rights e.g. escort to polling station, assist with postal ballot.

3. Service Guidelines

Quality

Provide a service that is professional, reliable and is suited to the needs of the client.

Provide kindly personal attention and consideration so that service users remain happy and comfortable within their home.

Training

Report to the Homecare Agency Coordinator/Manager if you feel that you have not received adequate instruction to perform the care required.

Be prepared to attend instruction sessions as agreed with your Coordinator/Manager.

Appearance

Wear your uniform where appropriate and ensure you are always neat and tidy when you are attending a client.