Abicare FAQ's

Q: Who are your typical clients?

A: They range from young professionals (who need support for an older relative) to elderly people who want to retain their independence and stay at home with some extra help.

Q: Once I have contacted Abicare what happens next?

A: A co-ordinator for your area will contact you to discuss your needs and answer any queries

Q: What happens after the initial contact?

A: We then draw up a care plan/schedule tailored to your specific needs detailing the times, practical tasks and price for you to agree.

Q: How do I change my care package?

A: You contact your coordinator, discuss what you want to change, these amendments are added to your care plan and the staff concerned are notified.  It may take up to 24 hours to effect any changes.

Q: Can I contact you at any time?

A: We have a 24 hour emergency line 365 days a year for you to contact us at any time if you need to.  Any day-to-day items you need to discuss, our office hours operate between 8.30am and 5.00pm.

Q: How do I know I can trust your staff?

A: All of them have been through a rigorous interview process, had a three day training course and been checked with the CRB (the Criminal Records Bureau).  We try our utmost to ensure our staff have integrity, are honest and well trained.

Q: What happens if my care needs are complex?

A: We work with the qualified professionals, district nurses, doctors. OT’s etc  to understand what we need to do, to ensure your care package is suitable for you.  Once a senior member of our team has been trained sufficiently they will then cascade the training to the carers involved with your package.

Q: What happens If I am not happy with my carer?

A: This can happen and we recognise that not all our carers will suit all our clients.  Let us know your concerns and we will discuss the issues.  We will make any changes agreed as soon as possible.

Q: Can I cancel my care on certain days if necessary, without being penalised?

A: A charge is payable if less than 24 hours notice is given, however we recognise this is not always possible and are happy to consider each case individually.

Q: Will my local authority help with funding?

A: It depends on your personal circumstances, we are happy to discuss this with you.

Q: Can my family and friends’ stay involved?

A: As far as we’re concerned, these are the most important people in the care equation. We work with them and you to get things right.

Q: I am arranging the care on behalf of a relative, how do you keep me informed?

A: We feel it is very important to keep the channels of communication open at all times, in order to provide the best possible care for your relative.  You can phone your area coordinator during office hours or an on-call coordinator 24/7 if it is an emergency.
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For more information please telephone 0844 4996330 or email help@abicare.co.uk
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